About the job

Do you have a passion for travel & customer service? EventTrips is a fast-growing online travel company based in Amsterdam with a team of international talents passionate about travel, and the technology behind delivering a great experience. We have come together to team up and build the ultimate online booking platform for fans that want to travel to live events in Europe. We currently offer football and formula one fans in over 12 countries the chance to assist to an event abroad.

We have created one-stop-shops, travel booking sites that allow fans to book their flight easily, and accommodation in combination with an event ticket.

No two days are ever the same at EventTrips. Even better, we do this with amazing colleagues from different countries. We are all passionate about technology, travel, and events. Wherever we’re from, we all agree that the combination of technology and travel is just unthinkably awesome. EventTrips is the market leader in Europe in its niche.

As our Customer Service Manager, you will manage our Customer Service department and focus on improving the customer experience. You enjoy helping customers and providing great service. You take an interest in bringing customer value to products and being the voice of the customer within an organisation. You also take pride in your work and love providing feedback and creating improvements. Would you like to become our new Customer Service Manager? Read below if the job suits you.

You will:

  • Work in an international environment with more than 10 nationalities.
  • Manage the Customer Service team and ensure that the correct procedures and guidelines are followed.
  • Supervise day-to-day operations in the customer service department.
  • Help the team with customer service (phone & emails) when necessary.
  • Hire and train new customer service agents.
  • Objectively assess and monitor customer service satisfaction and the SLA levels
  • Co-operate with Eventtrips employees and resources on internal and customer-facing projects.
  • Identify potential risks with our customers' procedures and product and work toward solving them.
  • Assess service statistics and prepare detailed reports on your findings.
  • Staying informed on the latest industry techniques and methods.

You are/have:

  • A proactive person with 4-5 years of relevant experience in customer service in e-commerce. Experience in travel is a plus.
  • Experience in managing a team.
  • A natural-born leader with high energy, you are a self-starter with a proven commercial edge and strong team-working skills
  • Outstanding written and verbal communication skills.
  • Demonstrated passion for excellence in providing the best consumer experience and high service level.
  • Eager to learn and proactively looking for opportunities to expand your knowledge.
  • Fluent in Dutch and English is mandatory, another language is a plus.
  • EU citizenship or valid visa to work in the EU.

What we offer:

  • An ambitious and dynamic work environment
  • Part of an international team with colleagues from all over Europe
  • Plenty of space for you to grow and take on new challenges
  • The position is available starting February 2022
  • A nice office in Amsterdam (B Building with all the B office perks)